TERMS AND CONDITIONS

CUSTOMER PICK UP:

Items may be picked up at our stores or our warehouse. Assembly is not included. Please call to confirm your order has arrived at the location you chose. EFO cannot be liable for any damage caused to either your merchandise or vehicle due to handling, securing or transporting your purchase. Items will only be held at store for 10 days before being returned to warehouse. A $20.00 or 15% (whichever is greater)“re-ship” fee will be applied if we must send back to a store for your pick-up. Pick up of your orders may be done only during specified pick up hours and days. You must advise us 4 days prior to requested pick up date so that your order may be prepared. You MUST have help to load and secure your merchandise. Any assistance from our staff is at your own risk and we cannot be held responsible for damage caused to your merchandise or personal property due to handling, securing or transporting of your purchase. Upon receipt of your merchandise, you are responsible for any damages that may occur. Notification within 24 hours is required for reporting any defect. Transportation and/or home services are the responsibility of the consumer. EFO, at its discretion, will restore said furniture to merchantable quality by parts replacement, repair or product exchange.

DELIVERY or Service:

Delivery dates will only be scheduled with Paid in Full orders. White Glove Delivery includes 1 year in home service and is up to 2 flights of stairs and will include set up of mirrors on dressers, bed assembly, table, chair, cabinet and upholstery assembly. We are not responsible for leveling merchandise. Drop Off delivery is to closest exterior driveway, sidewalk, 1st floor porch or garage (or designated exterior receiving area at multi unit complexes); assembly and in home warranty is not included. Stock items (excludes clearance, special order and as is) that cannot fit into your home by reasonable means will be returned. Delivery fees are not refundable and a 15% restocking fee will be applied for these returns. An in store credit will be given for any remaining balance. If you are not home on a mutually agreed delivery date, you will be assessed the delivery charge. You must have someone over 18 years old to accept delivery. Customer is responsible for a safe and clear pathway into the property and into an unobstructed room for receipt of your order. A $50 handling fee, or the set delivery fee(whichever is greater) will be assessed if 48 hour notice is not given for postponing or not being home or unable to accept the delivery or service appointment.

Notification within 24 hours is required for reporting any delivery damage or defect. EFO, at its discretion, will restore said furniture to merchantable quality by parts replacement, repair or product exchange.

LAYAWAY for CLEARANCE AND AS IS:

We will hold these items for up to 30 days. A minimum of 20% deposit is required. Orders not picked up or scheduled for delivery within 30 days are subject to a storage fee of 1% per day until order is taken or balance on account is exhausted due to storage fees. An in store credit will be given for any remaining balance.

LAYAWAY for STOCK ITEMS:

A minimum of 10% down payment is required for layaways of stock items. A monthly payment 10% of the purchase price or $50 (whichever is greater) is required for layaways. Layaways for purchases up to $500 may not exceed 90 days and layaways above $500 may not exceed 180 days. Payments are due monthly. Failure to make monthly payments may result in the cancellation or un-reserving of your order. Monthly storage fees of 3% of purchase price or $20 (whichever is greater) will be assessed along with a $50 processing fee for any orders requiring cancellation or layaway extension. Storage fees will be assessed from the date of bill of sale. Any remaining balance will be offered as an in store credit.

AS IS ITEMS:

These items have no warranty implied or expressed. All items should be inspected by you prior to executing this agreement and any damages, defects or irregularities will be noted on the face of this document.

SPECIAL ORDERS:

Special orders are any item that EFO does not keep as stocking inventory. Any change of fabric or color is a special order. Purchases for items ordered especially for you require a minimum deposit of 1/3 or more of the total purchase price. EFO assumes the responsibility only in delivering these items “to your door”. Items unable to fit into your home or room using our normal delivery procedures will require additional charges. There is a 33 % processing and/or restocking fee for returned special orders. An in store credit will be given for any remaining balance. Estimated time of arrival (ETA) is merely as average expected time. EFO is not obligated to this estimate.

MANUFACTURER WARRANTY:

Stock items will have the manufacturer warranty as stipulated by manufacturer. EFO does not warrant merchandise, however, we will assist you with any manufacturer warranty. Warranty service includes the repair or replacement of defective parts in accordance with the manufacturer's warranty. It does not cover wear and tear nor irregular or abusive use. Any in home warranty service will be charged at the prevailing rate otherwise the item may be brought back to our store. Merchandise will NOT be accepted without prior authorization from our service department. Call 1-800-665-4650. EFO is not responsible for any consequential costs or damages.

If it is determined that service can not remedy a manufacturer defect, an exchange may be necessary. A usage fee of 3% per month will be assessed from the original date of delivery for these cases.

Items sold “As Is” have no manufacturer warranty. Any showroom model (excluding As Is) will retain the manufacturer warranty for internal components only.

ALL SALES FINAL:

Once this agreement is executed, you cannot cancel this sale. No refund, exchange or modification may be made. No other terms or conditions will be valid unless it is in writing on the face of this document. Any credit balances refunded are are subject to a 3% or $50 processing fee, whichever is greater.